Legal
Complaints Procedure
Last updated: 8 June 2026
Vale Laser Aesthetics operates a formal complaints procedure to ensure all concerns are handled professionally and promptly. We will acknowledge your complaint within 48 hours and conduct a full investigation within 10 working days.
Escalating your complaint
Clients also have the right to complain directly to Healthcare Inspectorate Wales (HIW) at:
Healthcare Inspectorate Wales
Welsh Government
Rhydcar Business Park
Merthyr Tydfil
CF48 1UZ