--- title: "Privacy Policy | Vale Laser Aesthetics" description: "Learn how Vale Laser Aesthetics collects, uses and protects your personal data across our South Wales clinics." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://valelaser.co.uk", "name": "Vale Laser Aesthetics", "url": "https://valelaser.co.uk", "image": "https://valelaser.co.uk/og-image.jpg", "address": { "@type": "PostalAddress", "streetAddress": "79-81 Talbot Road", "addressLocality": "Talbot Green", "addressRegion": "Pontyclun", "postalCode": "CF72 8AE", "addressCountry": "GB" } }, { "@type": "SkinCareClinic", "@id": "https://valelaser.co.uk/locations/talbot-green", "name": "Vale Laser Aesthetics - Talbot Green", "url": "https://valelaser.co.uk", "telephone": "+441443239600", "priceRange": "$$", "address": { "@type": "PostalAddress", "streetAddress": "79-81 Talbot Road", "addressLocality": "Talbot Green", "addressRegion": "Pontyclun", "postalCode": "CF72 8AE", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.5413348, "longitude": -3.3768859 }, "areaServed": [ "Talbot Green", "Pontyclun", "Rhondda Cynon Taff" ], "parentOrganization": { "@id": "https://valelaser.co.uk" } }, { "@type": "SkinCareClinic", "@id": "https://valelaser.co.uk/locations/cardiff-whitchurch", "name": "Vale Laser Aesthetics - Whitchurch Cardiff", "url": "https://valelaser.co.uk", "telephone": "+442920610000", "priceRange": "$$", "address": { "@type": "PostalAddress", "streetAddress": "The Coach House, Merthyr Road, The Common", "addressLocality": "Whitchurch", "addressRegion": "Cardiff", "postalCode": "CF14 1DW", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.5245842, "longitude": -3.2263451 }, "areaServed": [ "Whitchurch", "Cardiff", "South Wales" ], "parentOrganization": { "@id": "https://valelaser.co.uk" } }, { "@type": "SkinCareClinic", "@id": "https://valelaser.co.uk/locations/cardiff-gate", "name": "Vale Laser Aesthetics - Cardiff Gate", "url": "https://valelaser.co.uk", "telephone": "+442920610000", "priceRange": "$$", "address": { "@type": "PostalAddress", "streetAddress": "Cardiff Gate International Business Park", "addressLocality": "Pontprennau", "addressRegion": "Cardiff", "postalCode": "CF23 8RA", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": 51.534812, "longitude": -3.123491 }, "areaServed": [ "Cardiff Gate", "Pontprennau", "Lisvane" ], "parentOrganization": { "@id": "https://valelaser.co.uk" } } ] }, { "@context": "https://schema.org", "@type": "WebPage", "name": "Privacy Policy", "description": "Privacy policy explaining how Vale Laser Aesthetics collects, uses and safeguards personal data under UK GDPR.", "url": "https://valelaser.co.uk/privacy-policy", "inLanguage": "en-GB", "isPartOf": { "@type": "WebSite", "name": "Vale Laser Aesthetics", "url": "https://valelaser.co.uk" }, "publisher": { "@type": "Organization", "name": "Vale Laser Aesthetics", "url": "https://valelaser.co.uk" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://valelaser.co.uk/" }, { "@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://valelaser.co.uk/privacy-policy" } ] } ] --- [![Vale Laser Aesthetics](/assets/logo-full-D9iEk7Ws.png)](/) [Home](/)[About](/about) Treatments Locations [Blog](/blog)[Contact](/contact) [029 2294 7963](tel:02922947963)[Book Now](/contact) Legal # Privacy Policy Last updated: 12 May 2026 ## 1\. Who we are This Privacy Policy explains how **Vale Laser Limited** (trading as Vale Laser Aesthetics, "we", "us", "our") collects and uses personal information when you visit valelaser.co.uk, contact us, or attend one of our clinics in Pontyclun, Cardiff Gate, or Whitchurch. We are the **data controller** for the personal data we hold about you. For any privacy enquiries, contact us at [clinic@valelaser.co.uk](mailto:clinic@valelaser.co.uk). ## 2\. Information we collect We may collect and process the following categories of personal data: - **Contact details** — name, email address, phone number, and any message you submit through our website contact form. - **Appointment & treatment information** — treatments enquired about or booked, preferred clinic, and consultation notes (held in our clinical booking system). - **Health information** (special category data) — medical history, skin type, contraindications, and consent forms collected at consultation. This is required to deliver treatments safely. - **Technical data** — IP address, browser type, device, pages visited, and referral source, collected via analytics cookies (only with your consent). ## 3\. How we use your information & lawful bases - **To respond to your enquiries** submitted via our contact form — lawful basis: _legitimate interests_ (responding to prospective clients). - **To provide treatments and aftercare** — lawful basis: _contract_ for treatment services and _explicit consent_ for processing health data. - **To meet our legal and clinical record-keeping obligations** — lawful basis: _legal obligation_ and _provision of healthcare services_ (UK GDPR Art. 9(2)(h)). - **To improve our website** using anonymised analytics — lawful basis: _consent_. - **To send marketing or promotional communications** — only where you have opted in. You can unsubscribe at any time. ## 4\. Who we share your data with We do not sell your personal data. We share it only with trusted processors who help us operate, including: - **Jane App** — our online booking and clinical records platform. - **Resend** — email delivery service used to send contact-form notifications to our clinic inbox. - **Google Analytics** — anonymised website usage statistics (only if you accept analytics cookies). - **Healthcare Inspectorate Wales** and other regulators where legally required. All processors are bound by data-processing agreements requiring appropriate security and confidentiality. ## 5\. International transfers Some of our service providers (e.g. Google, Resend) are based outside the UK. Where data is transferred internationally, we rely on UK-approved safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses. ## 6\. How long we keep your data - **Enquiry messages**: up to 24 months after last contact. - **Clinical and treatment records**: retained in line with UK healthcare guidance (typically a minimum of 8 years from last treatment for adults). - **Marketing preferences**: until you withdraw consent. - **Analytics data**: anonymised and retained per Google Analytics defaults (up to 14 months). ## 7\. Your rights Under UK GDPR, you have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion (subject to clinical record-keeping obligations) - Restrict or object to processing - Request data portability - Withdraw consent at any time - Lodge a complaint with the [Information Commissioner's Office (ICO)](https://ico.org.uk) To exercise any of these rights, email [clinic@valelaser.co.uk](mailto:clinic@valelaser.co.uk). We will respond within one calendar month. ## 8\. Security We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls on our clinical software, and staff training on data protection. ## 9\. Cookies For details on the cookies we use and how to manage them, see our [Cookie Policy](/cookie-policy). ## 10\. Changes to this policy We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be highlighted on this page. ## 11\. Contact us **Vale Laser Limited** Email: [clinic@valelaser.co.uk](mailto:clinic@valelaser.co.uk) Phone: [029 2294 7963](tel:02922947963) ![Vale Laser Aesthetics](/assets/logo-light-No6B1X3e.png) South Wales's most trusted laser & aesthetics clinic ![Google Reviews 5 Stars](/assets/logo-google-reviews-BMYbWlsi.png)![Facebook 5 Stars](/assets/logo-facebook-reviews-BiogwIym.png) ![Information Commissioner's Office](/assets/logo-ico-white-cred-CBHT7Vp2.png)![Healthcare Inspectorate Wales](/assets/logo-hiw-white-cred-425uBQje.png) [](https://www.instagram.com/valelaseraesthetics/)[](https://www.facebook.com/valelaser.co.uk)[](https://wa.me/447883306884) ### Quick Links - [Home](/) - [About](/about) - [Treatments](/treatments) - [Blog](/blog) - [Contact](/contact) ### Treatments - [Hair Removal](/treatments/hair-removal) - [Skin Corrections](/treatments/skin-corrections) - [Skin Rejuvenation](/treatments/skin-rejuvenation) - [Injectables & Anti-Ageing](/treatments/anti-ageing) - [Intimate Health](/treatments/intimate-health) - [Wellness](/treatments/wellness) ### Popular Treatments - [HydraFacial](/treatments/skin-rejuvenation) - [Mole Removal](/treatments/lesion-removal) - [Skin Boosters](/treatments/skin-boosters) - [Fat Dissolving Injections](/treatments/fat-dissolving-injections) - [Hyperhidrosis](/treatments/hyperhidrosis) - [Chemical Peels](/treatments/chemical-peels) - [HIFU Skin Tightening](/treatments/hifu-skin-tightening) - [Exilis Ultra](/treatments/exilis-ultra) - [Acne Scarring](/treatments/acne-scarring) - [Pigmentation Treatment](/treatments/pigmentation-treatment) - [Thread Vein Removal](/treatments/thread-vein-removal) - [Lesion Removal](/treatments/lesion-removal) - [Tattoo Removal](/treatments/tattoo-removal) - [Electrolysis](/treatments/electrolysis) - [CO2 Ablative Laser Resurfacing](/treatments/co2-laser-resurfacing) - [Laser Hair Removal Pricing](/treatments/laser-hair-removal/pricing) ### Contact [Pontyclun](/locations/pontyclun) 67 Talbot Road, CF72 8AE Laser Hair Removal · Electrolysis · Emsella · Thread Vein Removal · Skin Treatments · +more [Cardiff Gate](/locations/cardiff-gate) Brook House, CF23 8AB Laser Hair Removal · Anti-wrinkle Injections · Dermal Fillers · Emsella · Fractional Laser · +more [Whitchurch](/locations/whitchurch) The Coach House, CF14 1DW Laser Hair Removal · Electrolysis · HydraFacial · Thread Vein Removal · Skin Rejuvenation · +more [029 2294 7963](tel:02922947963) [clinic@valelaser.co.uk](mailto:clinic@valelaser.co.uk) ### Opening Hours Talbot Green & Cardiff Gate Mon – Thu 9am – 7:30pm Friday 9am – 5pm Saturday 10am – 3pm Sunday Closed Whitchurch Mon & Thu 8:30am – 7:30pm Saturday 8:30am – 3pm All other days Closed Hours vary by location — please check with your clinic before visiting. [Book Now](/contact)[WhatsApp Us](https://wa.me/447883306884) © 2026 Vale Laser Limited. All Rights Reserved. [Privacy Policy](/privacy-policy)[Cookie Policy](/cookie-policy)[Complaints Procedure](/complaints-procedure) [![Website by Invincible Media](/assets/logo-invincible-media-BJuEnn4M.png)](https://invinciblemedia.co.uk) ## We value your privacy We use essential cookies to run this website and optional analytics cookies (Google Analytics) to understand how visitors use our site so we can improve it. Analytics cookies are only set if you accept. You can change your mind at any time via our [Cookie Policy](/cookie-policy). Accept AllReject Non-Essential See our [Privacy Policy](/privacy-policy) for full details on how we handle your data.