--- title: "Complaints Procedure | Vale Laser Aesthetics" description: "Vale Laser's formal complaints procedure ensures concerns are handled promptly. 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We will acknowledge your complaint within 48 hours and conduct a full investigation within 10 working days. ## Escalating your complaint Clients also have the right to complain directly to Healthcare Inspectorate Wales (HIW) at: Healthcare Inspectorate Wales Welsh Government Rhydcar Business Park Merthyr Tydfil CF48 1UZ Phone: [0300 062 8163](tel:03000628163) Fax: [0300 062 8387](tel:03000628387) Email: [hiw@wales.gov.wales](mailto:hiw@wales.gov.wales) ![Vale Laser Aesthetics](/assets/logo-light-No6B1X3e.png) South Wales's most trusted laser & aesthetics clinic ![Google Reviews 5 Stars](/assets/logo-google-reviews-BMYbWlsi.png)![Facebook 5 Stars](/assets/logo-facebook-reviews-BiogwIym.png) ![Information Commissioner's Office](/assets/logo-ico-white-cred-CBHT7Vp2.png)![Healthcare Inspectorate Wales](/assets/logo-hiw-white-cred-425uBQje.png) [](https://www.instagram.com/valelaseraesthetics/)[](https://www.facebook.com/valelaser.co.uk)[](https://wa.me/447883306884) ### Quick Links - [Home](/) - [About](/about) - [Treatments](/treatments) - [Blog](/blog) - [Contact](/contact) ### Treatments - [Hair Removal](/treatments/hair-removal) - [Skin Corrections](/treatments/skin-corrections) - [Skin Rejuvenation](/treatments/skin-rejuvenation) - [Injectables & Anti-Ageing](/treatments/anti-ageing) - [Intimate Health](/treatments/intimate-health) - [Wellness](/treatments/wellness) ### Popular Treatments - [HydraFacial](/treatments/skin-rejuvenation) - [Mole Removal](/treatments/lesion-removal) - [Skin Boosters](/treatments/skin-boosters) - [Fat Dissolving Injections](/treatments/fat-dissolving-injections) - [Hyperhidrosis](/treatments/hyperhidrosis) - [Chemical Peels](/treatments/chemical-peels) - [HIFU Skin Tightening](/treatments/hifu-skin-tightening) - [Exilis Ultra](/treatments/exilis-ultra) - [Acne Scarring](/treatments/acne-scarring) - [Pigmentation Treatment](/treatments/pigmentation-treatment) - [Thread Vein Removal](/treatments/thread-vein-removal) - [Lesion Removal](/treatments/lesion-removal) - [Tattoo Removal](/treatments/tattoo-removal) - [Electrolysis](/treatments/electrolysis) - [CO2 Ablative Laser Resurfacing](/treatments/co2-laser-resurfacing) - [Laser Hair Removal Pricing](/treatments/laser-hair-removal/pricing) ### Contact [Pontyclun](/locations/pontyclun) 67 Talbot Road, CF72 8AE Laser Hair Removal · Electrolysis · Emsella · Thread Vein Removal · Skin Treatments · +more [Cardiff Gate](/locations/cardiff-gate) Brook House, CF23 8AB Laser Hair Removal · Anti-wrinkle Injections · Dermal Fillers · Emsella · Fractional Laser · +more [Whitchurch](/locations/whitchurch) The Coach House, CF14 1DW Laser Hair Removal · Electrolysis · HydraFacial · Thread Vein Removal · Skin Rejuvenation · +more [029 2294 7963](tel:02922947963) [clinic@valelaser.co.uk](mailto:clinic@valelaser.co.uk) ### Opening Hours Talbot Green & Cardiff Gate Mon – Thu 9am – 7:30pm Friday 9am – 5pm Saturday 10am – 3pm Sunday Closed Whitchurch Mon & Thu 8:30am – 7:30pm Saturday 8:30am – 3pm All other days Closed Hours vary by location — please check with your clinic before visiting. 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